Refund and Returns Policy - Oriental Handcraft

We are committed to your satisfaction with every piece of art you receive. Because our products are handmade by skilled artisans, each item carries unique characteristics and a story of its own. Please read our policy carefully to understand how we handle returns and refunds.

Our Philosophy

Every piece you see is crafted individually, not mass-produced. This means variations in texture, color, and detail are not flaws—they are marks of authenticity. We ship directly from the artist’s studio in China to ensure your item arrives with its story intact.

Shipping

We offer free worldwide shipping on all orders. Delivery typically takes 7–20 business days, as each item is prepared and sent with care directly from its place of creation.

Return Window

We accept returns within 30 days of delivery.

Conditions for Return

To be eligible for a return:

Item must be unused, in original condition, and in its original packaging.
Return is due to damage during transit, defects in craftsmanship, or a significant mismatch from the described item.
We do not accept returns based on personal preference, color variations (due to screen settings), or minor aesthetic differences inherent in handmade goods.

Return Process

Contact us within 30 days of delivery at [your email/contact form link].
Provide your order number and photos/video of the issue.
Once approved, we will provide a return shipping label and instructions.
After we receive and inspect the item, we will notify you of the approval or rejection of your refund.

Refunds

If approved, refunds will be processed to your original payment method within 5–10 business days. Shipping costs are non-refundable, unless the return is due to our error or a damaged item.

Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original for a refund and place a new order.

FAQ

Q: What if the color looks different from the website photo?

A: Due to handmade materials and varying screen displays, subtle differences may occur. We photograph all products in natural light to show true texture and tone.

Q: Why does shipping take longer than usual?

A: Our items are made to order or sourced directly from artisans in China. This ensures you receive an authentic, carefully crafted piece—not a factory-made product. We include free worldwide shipping to honor your choice to own something truly unique.

Q: Can I return an item just because I don’t like it?

A: As each piece is a unique work of art, we do not accept returns based on personal taste. We encourage you to appreciate the individuality of handmade creations. Our team is happy to assist if there is a quality issue.