Contact Information
We are here to help with any questions regarding your order, our products, or potential collaborations.
- Customer Support
For order-related questions, shipping updates, returns, or product inquiries:
Email: services@oriental-handcraft.com
Response time: 24–48 hours (business days)
- Business & Collaboration
For wholesale inquiries, partnerships, or brand collaborations:
Email: haozh@oriental-handcraft.com
Email (alternative): jzh17816@gmail.com
- Company Information
This website is jointly operated by:
Cherrycom Worldwide SL
VAT: B01965813
Address: 3 Resurrection Street, Getafe 28, Madrid, 28091, Spain
Xi’an Zhishang Shanhe Trading Co., Ltd.
Address: Room 701, Unit 1, Building 2, Hongxin International Garden
No. 334 East Section of Huancheng South Road
Beilin District, Xi’an, Shaanxi, China
- Return Address
Return Address (for approved returns only):
Room 701, Unit 1, Building 2, Hongxin International Garden
No. 334 East Section of Huancheng South Road
Beilin District, Xi’an, Shaanxi, China
- Legal Notice
This website is jointly operated by entities in Spain and China. All transactions are governed under applicable international e-commerce practices, with governing law specified in our Terms of Service.
- Follow Us
You may follow us on social media channels (if available) for updates on new collections and artisan stories.
We’d love to hear from you! Whether you have a question about a product detail, a collaboration idea, or just want to chat about your love for Chinese culture, you are most welcome.
Legal Terms & Disclaimer
GOVERNING LAW- These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the law of Spain.