At Oriental Handcraft, we aim to make your experience smooth, transparent, and supportive from order to delivery. Below are answers to the most common questions.
- About Our Products
Q: Are all products handmade?
Yes. Each piece is individually handcrafted by skilled artisans. As a result, no two items are exactly the same, making every piece unique.
Q: Why does my item look slightly different from the photos?
Because our products are handmade and involve natural materials, slight variations in color, texture, or finish are expected. We photograph all products in natural lighting to represent them as accurately as possible.
Q: Are these mass-produced products?
No. Our products are not mass-produced. They are either handcrafted in small batches or created individually by artisans.
- Shipping & Delivery
Q: How long does shipping take?
Standard delivery time is 7–20 business days depending on your location.
Q: Is shipping free?
Yes. We offer free worldwide shipping on all orders.
Q: Why might delivery take longer than expected?
Delays may occur due to customs inspection, local logistics conditions, or seasonal peak periods.
- Orders & Payments
Q: Can I cancel my order?
Orders can only be canceled before they are shipped. Once shipped, they cannot be modified or canceled.
Q: What payment methods do you accept?
We accept secure payments through major third-party providers such as PayPal and other supported payment gateways.
- Returns & Issues
Q: Can I return a product if I simply don’t like it?
Because each item is handcrafted and unique, we do not accept returns for personal preference or change of mind.
Returns are only accepted for:
- Damage during shipping
- Manufacturing defects
- Significant mismatch from product description
Q: What should I do if my item arrives damaged?
Please contact us within 48 hours of delivery with photos or video evidence. We will arrange a replacement or refund.
Q: How do I start a return?
Please email us at services@oriental-handcraft.com with your order number and issue details.
- Product Care & Expectations
Q: Are imperfections normal?
Yes. Small variations in texture, glaze, or pattern are part of the handmade process and should not be considered defects.
Q: Will the product look exactly like the photos?
Each item is unique. While we ensure accurate representation, slight variations are natural and expected.
- Contact Support
If your question is not listed here, please contact us:
Email: services@oriental-handcraft.com
We typically respond within 24–48 hours on business days.