Last updated: June 2026

At Oriental Handcraft, each piece is individually handcrafted by skilled artisans. We aim to ensure every customer receives a product that reflects the highest level of craftsmanship and care.

  1. Return Window

We accept returns within 30 days of delivery.

  1. Eligibility for Returns

To be eligible for a return, your item must be:

  • Unused and in original condition
  • In original packaging
  • Accompanied by proof of purchase

Returns are accepted only in the following cases:

  • Item arrived damaged during shipping
  • Manufacturing or craftsmanship defect
  • Significant discrepancy from the product description
  1. Non-Returnable Items

We do not accept returns for:

  • Change of mind or personal preference
  • Minor variations in color, texture, or finish (due to handmade nature)
  • Differences caused by screen display settings

Each piece is individually handcrafted, and natural variations are part of its uniqueness.

  1. Return Process

To start a return, please contact us at:

services@oriental-handcraft.com

Please include:

  • Order number
  • Photos or video of the issue

Once approved, we will provide return instructions.

  1. Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved:

  • Refunds will be issued to your original payment method
  • Processing time: 5–10 business days

Shipping costs are non-refundable unless the return is due to our error or a defective item.

  1. Exchanges

We do not offer direct exchanges.

If you wish to replace an item, please return the original item for a refund and place a new order.

  1. Damaged Items

If your item arrives damaged, please contact us within 48 hours of delivery with photo or video evidence.

We will offer a replacement or refund depending on the situation.

  1. Contact

Email: services@oriental-handcraft.com