Shipping Information

Global Shipping: We ship to numerous countries worldwide. To celebrate the uniqueness of every handmade piece and ensure a seamless journey from our artisans directly to you, we proudly offer free shipping worldwide.

Methods & Delivery Times

We offer various reliable carriers. Delivery times typically range from 7 to 20 business days depending on your location.

Each of our handmade pieces is crafted with care and shipped directly from the artist's studio in China. We work in close collaboration with these studios—some artists are even part of our creative team—ensuring every piece is authentic and created with shared vision. This direct journey ensures that every item reaches you with its authenticity and original charm intact—just as if you were receiving it directly from the hands of the maker. The time invested in both creation and transit is a testament to its unique, non-mass-produced nature.

Returns & Refunds

Return Window

Within 30 days of receipt.

Conditions

Item must be unused, in its original condition, and in the original packaging.

Given the nature of handmade artisan products—each piece being unique and crafted individually—we do not accept returns based solely on personal preference or minor aesthetic variations. Returns are only accepted in cases of damage or significant discrepancy from the product description.

Process

Please contact us to initiate a return. We want you to be 100% satisfied. If the item isn't what you expected, let's talk. We want to solve any problem as friends would.

FAQ

Q: "Is the product completely handmade?"

A: Yes, all our products are made by skilled artisans using traditional techniques. Minor variations are part of their unique charm.

Q: "Will the product color match the pictures exactly?"

A: Due to monitor settings and the nature of handmade products, there might be subtle differences. We promise to shoot in natural light to represent the truest color and texture.

Q: "Why does shipping take longer than some other online stores?"

A: Our products are not mass-produced. Each item is made to order or comes directly from our partner artists' workshops in China. We are not a middleman—we work directly with these creators, some of whom are part of our team. We believe this journey—from the maker's hands to yours—is part of what makes each piece special, preserving its story and authenticity. To honor this process and your choice to own something truly unique, we provide free worldwide shipping.

Q: "Is shipping really free everywhere?"

A: Yes! We offer free global shipping on all orders because we believe in removing barriers between you and authentic handmade art. The value lies in the craftsmanship, and we want you to enjoy it fully.

Q: "Can I return an item if I just don't like it?"

A: As each of our products is a unique work of art, we encourage customers to appreciate the individuality of handmade creations. We do not accept returns for reasons of personal taste, but we are happy to assist if there is a quality issue or error on our part.

Q: "Are you just ordering from manufacturers and reselling?"

A: Absolutely not. We collaborate directly with artists and artisan studios. Many of these partnerships are exclusive, and some creators are integral members of our creative team. We are deeply involved in the creative process, ensuring each piece meets our shared standards of quality and artistry.