Terms of Service - Oriental Handcraft

Last Updated: June 2026

Welcome to Oriental Handcraft.

This website is operated by Oriental Handcraft. Throughout the site, the terms “we”, “us”, and “our” refer to Oriental Handcraft.

By visiting our website, accessing any content, or purchasing products from us, you agree to be bound by these Terms of Service, together with our Privacy Policy, Shipping Policy, and Return Policy.

If you do not agree with any part of these Terms, please do not use this website.

Eligibility

By using this website, you confirm that you are at least the age of majority in your country, state, or province of residence.

You may not use our products or services for any unlawful purpose or in violation of any applicable laws or regulations.

Products & Craftsmanship

Oriental Handcraft specializes in handcrafted and artisan-made objects.

Due to the nature of handmade craftsmanship, variations in color, texture, glaze, shape, wood grain, lacquer finish, carving details, and other characteristics are natural and should not be considered defects.

Product photographs are provided for reference. Actual colors and appearances may vary depending on lighting conditions, screen settings, and the handmade nature of the products.

Orders & Acceptance

We reserve the right to refuse, limit, or cancel any order at our sole discretion.

This may include situations involving:

• Suspected fraud or unauthorized transactions
• Pricing or inventory errors
• Violation of these Terms
• Orders that cannot reasonably be fulfilled

If an order is cancelled after payment has been received, a full refund will be issued.

Pricing & Availability

All prices displayed on this website are subject to change without notice.

We make every effort to ensure product information is accurate. However, occasional errors relating to pricing, descriptions, availability, or specifications may occur.

We reserve the right to correct such errors at any time.

Payments

Payments are processed securely through authorized third-party payment providers.

We do not store complete payment card information on our servers.

By placing an order, you represent that you are authorized to use the selected payment method.

Shipping & Delivery

We offer international shipping to many countries worldwide.

Estimated delivery times are provided for reference only and are not guaranteed.

We are not responsible for delays caused by:

• Customs inspections or clearance procedures
• International transportation disruptions
• Weather events
• Carrier-related delays
• Circumstances beyond our reasonable control

Additional customs duties, taxes, or import fees imposed by local authorities remain the responsibility of the customer unless otherwise stated.

Returns & Refunds

Returns and refunds are governed by our Return Policy.

By placing an order, you acknowledge that handcrafted products may contain natural variations that are not considered defects and do not qualify for return solely on the basis of personal preference.

Please refer to our Return Policy for full details.

Intellectual Property

All content on this website, including but not limited to:

• Product photography
• Text and descriptions
• Logos and branding
• Graphics and designs
• Videos and visual materials

is the intellectual property of Oriental Handcraft or its licensors and is protected under applicable copyright, trademark, and intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

Website Use Restrictions

You agree not to:

• Use the website for unlawful purposes
• Attempt unauthorized access to our systems
• Introduce malicious software or harmful code
• Interfere with the operation or security of the website
• Misrepresent your identity or provide false information

Violation of these provisions may result in termination of access to our services.

Third-Party Services & Links

Our website may contain links to third-party websites, services, or payment providers.

We do not control and are not responsible for the content, privacy practices, products, or services of third parties.

Your interactions with third-party websites are governed by their respective terms and policies.

Disclaimer of Warranties

This website and all products and services are provided on an “as available” and “as is” basis.

To the fullest extent permitted by law, we make no warranties, express or implied, regarding:

• Website availability
• Accuracy of information
• Uninterrupted operation
• Suitability for a particular purpose

Nothing in these Terms affects statutory consumer rights that cannot legally be excluded.

Limitation of Liability

To the fullest extent permitted by applicable law, Oriental Handcraft shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:

• Use of this website
• Purchase or use of products
• Inability to access services
• Loss of data, profits, revenue, or business opportunities

Our maximum liability shall not exceed the amount paid for the product giving rise to the claim.

Indemnification

You agree to indemnify and hold harmless Oriental Handcraft, its affiliates, partners, employees, contractors, and service providers from any claims, liabilities, damages, losses, or expenses arising from your violation of these Terms or misuse of the website.

Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of Spain, without regard to conflict of law principles.

Company Information

This website is jointly operated by:

Cherrycom Worldwide SL
Madrid, Spain

and

Xi’an Zhishang Shanhe Trading Co., Ltd.
Xi’an, Shaanxi, China

Operational activities, customer service, product sourcing, and fulfillment may be conducted through either operating entity depending on the nature of the transaction.